Accessibility Statement

Commitment Footnotes, Toronto is committed to ensuring our website and services are accessible to everyone, including people with disabilities. We strive to provide an inclusive experience for tour guests, website visitors, and booking customers.

Standards We aim to meet WCAG 2.1 Level AA accessibility standards and follow applicable accessibility laws and best practices.

What we’ve done

• Designed content with clear structure, readable fonts, and sufficient color contrast.

• Ensured keyboard navigation for primary site functions, including the booking flow.

• Added descriptive alt text for images where possible and meaningful link text.

• Implemented accessible forms with labels and validation messages.

• Tested the site with automated tools and manual checks; tested key pages using keyboard navigation and screen readers.
   

Known limitations

• Some third-party content, widgets, or embedded maps may not fully conform to WCAG 2.1 AA.

• Older PDF or legacy documents may not be fully accessible.

• Occasional updates or promotions may introduce short-term accessibility issues; we try to fix these quickly.
   

Ongoing work
We regularly review and update the site, conduct accessibility testing, and work with developers and third-party providers to improve accessibility. We also train staff who create content to follow accessibility best practices.
 

Assistive bookings and tours
If you or a member of your party needs accommodations for a tour (e.g., mobility assistance, audio descriptions, seating, or other supports), please let us know when booking or contact us in advance so we can arrange appropriate accommodations.

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Feedback and reporting issues
We welcome feedback to improve accessibility. If you encounter any barriers or need information in an alternative format, contact us:

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Email: jason@footnotestoronto.com 

Please include:

• The web page or part of the tour affected

• The problem you experienced

• The device, browser, and assistive technology you use (if known)

• Your contact information and preferred format for response
   

Response timeframe
We aim to respond to accessibility requests within 5 business days and to resolve reported issues as quickly as possible.

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Third-party content
Third-party services (payment processors, booking platforms, maps) may have separate accessibility statements. We work with these providers to improve accessibility and will assist users in making bookings or payments if they encounter barriers.

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Enforcement and disputes
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or other applicable regulatory bodies.

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Updates to this statement
We may update this accessibility statement. The effective date above will reflect the most recent revision.

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Thank you for helping us improve accessibility at Footnotes, Toronto.